Question 1

Is Maisonelle a booking platform?

Accepted Answer

No. Maisonelle does not handle accommodation bookings. It works alongside properties that already receive bookings through Airbnb, Booking.com, or direct channels, adding a concierge and experience layer for their guests.

Question 2

What is Maisonelle?

Accepted Answer

Maisonelle is a curated concierge and personalised experiences ecosystem built in Iași, Romania. It adds a layer of premium hospitality for short-term rental properties, aparthotels and hotels, companies, and residential communities.

Question 3

How does Maisonelle work?

Accepted Answer

The model is hybrid: AI generates personalised recommendations and itineraries based on guest preferences collected in advance, and a human concierge steps in whenever the guest starts a conversation.

Question 4

Where does Maisonelle operate?

Accepted Answer

Maisonelle currently operates in Iași, Romania, with national expansion planned.

Question 5

Is Maisonelle a social enterprise?

Accepted Answer

Yes. Maisonelle operates as a certified Social Enterprise, attested by AJOFM Iași, reinvesting the majority of its profit into the business and the community.